Frequently Asked Questions

Please check our online manual of the webportal.

No, the weights in the webportal are estimations only and doesn't include any packaging weigth.

You can request a new password by clicking this link.

You can use your email address as username. If you lost your password, you can request a new password by clicking this link.

This depends of your country and the country where the ordered parts are located and is visible in your checkout screen and in the order confirmations.

Yes, it is possible to have multiple login users connected to your customer number. It's even possible to define different roles like finance, warehouse and purchasing. Please contact us for more information.

In the search results you can already see the pickup locations and our estimated pickup dates. You will also find this on the shopping cart, checkout page and the order confirmation. When the order is ready for pickup, you will receive a notification by our material planners.

The pickup dates shown in the webportal are calculated based on the availability of the parts in our stock and at our suppliers. These are also based on reservations of the parts by other customers.